AM Privacy Policy

1) Who We Are

ARRK Management ("AM," "we," "us," or "our") provides accounting consultation services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you book a consultation, interact with our website, communicate with us, or use our services.

Data Controller: ARRK Management
Contact: privacy@arrkmanagement.com | 400 Corporate Point Ste 300, Culver City, CA 90230 | 1-888-396-2775

2) Scope

This Policy applies to:

• Our website and booking form(s)
• Email, phone, and messaging communications
• In-person consultations and virtual meeting platforms
• Payment and invoicing processes
• Marketing and client relationship management (CRM) activities

If you do not agree with this Policy, please do not use our services or submit personal information.

3) Information We Collect

We collect the following categories of personal information:

a) Identification & Contact Information

Name, company, job title, email address, phone number, mailing address

b) Booking & Consultation Details

Preferred dates/times, service interests, notes you provide, meeting recordings (if you consent), questionnaires or intake forms

c) Financial & Payment Information

Transaction details, billing address, payment method (processed via third-party payment processors; we do not store full payment card numbers)

d) Professional & Business Information

Accounting records or summaries you choose to share, tax-related context you provide, engagement history

e) Technical & Usage Data

IP address, device and browser type, pages viewed, referral URLs, cookies and similar technologies, analytics data

f) Marketing Preferences

Opt-in/out records, communication channels, campaign interactions

g) Regulatory & Compliance Data

Records necessary to comply with legal obligations (e.g., anti-fraud, sanctions screening where applicable)

4) How We Use Your Information

We use personal information to:

• Provide and manage bookings: schedule consultations, send confirmations and reminders, reschedule/cancel as requested
• Deliver services: conduct the consultation, assess needs, prepare materials or proposals
• Process payments: issue invoices, manage transactions and refunds via third-party processors
• Communicate with you: service-related communications, support, administrative updates
• Improve our services & website: analytics, quality assurance, troubleshooting
• Comply with legal obligations: tax records, accounting, regulatory requests
• Marketing (with consent or as permitted by law): send updates about services, insights, and events; you can opt out anytime

Legal Bases (for GDPR/UK GDPR jurisdictions)

• Contract performance (providing the consultation)
• Legitimate interests (service improvement, security, fraud prevention)
• Consent (marketing; recordings)
• Legal obligations (accounting/tax, regulatory compliance)

5) Cookies & Tracking

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and measure campaign performance. You can manage cookie preferences via your browser settings and any cookie banner provided. Disabling certain cookies may affect site functionality.

6) Sharing & Disclosure

We may share information with:

• Service providers/Processors: booking tools, CRMs, email providers, analytics platforms, payment processors, cloud hosting, document storage, e-signature tools
• Professional advisors: legal, accounting, insurance (as needed)
• Compliance, law enforcement, or regulators: when required by law or to protect rights, property, or safety
• Business transfers: in the context of a merger, acquisition, or asset sale (subject to appropriate safeguards)

We require processors to use data only on our instructions and to implement appropriate security measures.

7) International Transfers

If we transfer personal data across borders, we use appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions) consistent with applicable data protection laws.

8) Data Retention

We retain personal information only as long as necessary for the purposes described above, including:

• Engagement records and invoices: typically 7 years (or longer if required by applicable accounting/tax law)
• Marketing data: until you opt out or your consent is withdrawn
• Website analytics: per tool/provider settings and legal requirements

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No system is 100% secure; please use caution when sharing sensitive data.

10) Your Rights

Depending on your location, you may have rights such as:

• Access, correction, deletion
• Portability (receipt of your data in a machine-readable format)
• Restriction or objection to certain processing
• Withdraw consent (e.g., marketing, recordings)
• Non-discrimination for exercising privacy rights

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, and opt out of the sale or sharing of personal information (we do not sell personal information). We may use "sharing" for targeted advertising only if applicable and will provide a "Do Not Share" link where required. You can designate an authorized agent to submit requests.

To exercise rights: contact privacy@arrkmanagement.com. We may need to verify your identity. You can also use the Your Privacy Choices buttons at the top of this page.

11) Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children.

12) Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

13) Changes to This Policy

We may update this Policy periodically. If material changes occur, we will provide a prominent notice (e.g., website notice or email). The "Last Updated" date indicates the latest revision.

14) Contact Us

Questions or requests regarding this Privacy Policy:

Email: privacy@arrkmanagement.com
Address: 400 Corporate Point Ste 300, Culver City, CA 90230
Phone: 1-888-396-2775